Refund policy

Last updated: October 2026. This matches section 6 of our Terms of Service.

14-day money-back guarantee

If you’re not happy with a paid Semplicita™ product, email hello@semplicita.com.au within 14 days of buying it for a full refund. No questions asked. Once refunded, your access to that product ends.

How to ask for a refund

• Email hello@semplicita.com.au from the email address you used at checkout.
• Tell us which product you bought. You don’t need to give a reason.
• We refund the full amount to your original payment method through Shopify.

Digital products

Our products are digital, so there’s nothing to send back. When a refund is processed, access to that product in the Semplicita Workspace App ends.

Your consumer rights

Our products come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. The money-back guarantee is in addition to them.

Questions? Email hello@semplicita.com.au or use our contact page.